Return and exchange policy

At Soprano Music Box, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.

Returns

Eligibility for Returns:

Items must be returned within 30 days of the original purchase date.

Return Process:

To initiate a return, please contact us using the form located here: Contact us, and include the reason for the return.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

Refund Processing:

Once we receive your return, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used at the time of purchase.

Exchanges

Eligibility for Exchanges:

Exchanges are only accepted for items that are defective or damaged upon receipt. If this happens, we will promptly send you another item and you will not be charged any fees.

If you would simply like an item with a different style, please place a new order for the desired item.

Exchange Process:

To initiate an exchange, please contact us using the form located here: Contact us, and include the reason for the exchange.

 

Additional Information:

For any further questions, please do not hesitate to contact us. Your satisfaction is important to us and we are always happy to assist you. ❤️