FAQ
General Questions
What types of music boxes do you offer?
We offer hand-crank and wind-up music boxes. A hand-crank music box plays while you turn the handle. A wind-up music box plays on its own after you wind the mechanism. Our wooden boxes come in a range of designs, including engraved styles and simpler finishes.
Can I personalize my music box?
Yes, we offer custom engraving to add a name, a special date, or a short message to your wooden music box. For photos or custom artwork, contact us with your idea to discuss the options. Visit our custom engraving page for more information.
What materials are your music boxes made from?
Our music boxes have wooden cases and metal mechanisms. Some models are made from walnut wood, with warm tones and natural grain that give each box its own character.
Ordering and Payment
What payment methods do you accept?
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Bancontact
- Interac
- Google Pay
- iDEAL
- Shop Pay
- PayPal
We also accept cash during our vendor's market events.
Can I modify or cancel my order after it has been placed ?
Of course, but please note that packages are shipped 1-2 business days after you placed the order. Therefore, it is important to inform us of any changes quickly by sending us a message.
Do you offer gift wrapping or special packaging ?
Yes, simply select the gift wrapping option when you are about to add a music box to your cart.
Shipping and Delivery
How long does shipping take?
Delivery time depends on your location. We are based in Canada, so if you are in the United States, for example, you should receive your package within two weeks.
Do you ship internationally?
The simple answer is yes !
Can I track my order?
Yes, all our packages come with a tracking number. After you place your order, you should receive a confirmation email that includes a tracking link. Click on the link to see the status of your shipment.
You can also use our Track order status page on our website. Simply put your tracking number and you will see the updates.
What should I do if my music box arrives damaged?
We take great care in the way we deliver packages. Before shipping, we always make sure to add a protective layer to prevent breakage. However, if this type of incident occurs, simply send us a message and we will assist you promptly.
Do you offer local pickup ?
Yes, if you are interested in a music box and you live in the city of Montreal (Canada), simply send us a message and we will come up with an arrangement.
Do I receive separate packages if I purchase multiple items?
No, all items are combined into one shipment and shipping costs are charged only once.
Maintenance:
How do I care for and maintain my music box?
Caring for and maintaining a music box can help ensure its longevity and preserve its beautiful sound.
Wipe your music box with a soft, dry cloth and keep it away from moisture and prolonged direct sunlight. Handle it gently, and never force the crank or winding key. If the mechanism stops working, contact us before trying to repair it.
For further questions, please do not hesitate to contact us !🐻🪕🎶